1. Information We Collect

We may collect information about you in a variety of ways, depending on how you interact with our site:

• Personal Identification Information: When you fill out our contact form, request a referral, or call us, we may ask for your first and last name, phone number, email address, and the nature of your inquiry.
• Non-Personal / Device Information: When you browse our site, we automatically collect certain information about your device, such as your IP address, browser type, operating system, referring URLs, and pages visited. This helps us improve our website performance.

2. How We Use Your Information

We use the information we collect in the following ways:

• To respond to your inquiries, schedule assessments, or provide the information you requested.
• To process referrals and coordinate care with healthcare providers (with your explicit consent).
• To improve our website, user experience, and marketing efforts.
• To comply with legal obligations and protect the security of our website.

3. Disclosure of Your Information

We take your privacy seriously. We will not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• With Service Providers: We use third-party vendors (such as Webflow for hosting, and email delivery services) to operate our website. These parties are contractually obligated to keep your data secure and confidential.
• For Legal Reasons: We may disclose information if required to do so by law, to protect our rights, or to comply with a judicial proceeding, court order, or legal process served on us.
• With Your Consent: If you are seeking treatment, we may share information with your consent or at your direction.

4. Medical & Health Information (HIPAA)

Please note: This website is primarily for informational and initial contact purposes. If you choose to share specific details about your physical or mental health via our forms or email, we will treat that information with strict confidentiality.

Life Change Outpatient complies with applicable federal and state health privacy laws. However, standard email and internet communications are not always fully secure. We recommend limiting the sensitive health details you share via non-secured online forms. If you are in crisis, please do not use this form; call 911 or 988 immediately.

5. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Third-Party Links

Our website may contain links to external sites (e.g., insurance verification portals). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites.

7. Data Security

We implement commercially reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure; we cannot guarantee absolute security.

8. Children's Privacy

Our services are directed to adults seeking recovery (ages 18 and over). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us immediately.

9. Your Privacy Rights (CCPA / GDPR)

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt-out of the sale of your personal data (we do not sell data).
• To exercise these rights, please contact us using the details below.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us:

Life Change Outpatient

• 14400 Bogert Parkway, Suite 600, Oklahoma City, OK, 73134
• Phone: (844) 346-7366
• Email: info@lifechangeoutpatient.com